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  1. Skype 365 Office
  2. Skype Microsoft 365
  3. Skype 365 Online
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This article applies to both Microsoft 365 Enterprise and Office 365 Enterprise.

To manage many properties of user account for Skype for Business Online, you must specify them as properties of policies with PowerShell for Microsoft 365.

Before you begin

Use these instructions to get set up to run the commands (skip the steps you have already completed):

Note

Skype for Business Online Connector is currently part of the latest Teams PowerShell module. If you're using the latest Teams PowerShell public release, you don't need to install the Skype for Business Online Connector.

  1. Install the Teams PowerShell module.

  2. Open a Windows PowerShell command prompt and run the following commands:

    When prompted, enter your Skype for Business Online administrator account name and password.

Manage user account policies

Many Skype for Business Online user account properties are configured by using policies. Policies are simply collections of settings that can be applied to one or more users. To take a look at how the a policy has been configured, you can run this example command for the FederationAndPICDefault policy:

In turn, you should get back something similar to this:

In this example, the values within this policy determine what a use can or cannot do when it comes to communicating with federated users. For example, the EnableOutsideAccess property must be set to True for a user to be able to communicate with people outside the organization. Note that this property does not appear in the Microsoft 365 admin center. Instead, the property is automatically set to True or False based on the other selections that you make. The other two properties of interest are:

  • EnableFederationAccess indicates whether the user can communicate with people from federated domains.

  • EnablePublicCloudAccess indicates whether the user can communicate with Windows Live users.

Therefore, you don't directly change federation-related properties on user accounts (for example, Set-CsUser -EnableFederationAccess $True). Instead, you assign an account an external access policy that has the desired property values preconfigured. If we want a user to be able to communicate with federated users and with Windows Live users, that user account must be assigned a policy that allows those types of communication.

If you want to know whether or not someone can communicate with users from outside the organization, you have to:

  • Determine which external access policy has been assigned to that user.

  • Determine which capabilities are or are not allowed by that policy.

For example, you can do that by using this command:

This command finds the policy assigned to the user, then finds the capabilities enabled or disabled within that policy.

To manage Skype for Business Online policies with PowerShell, see the cmdlets for:

Note

Skype 365

A Skype for Business Online dial plan is a policy in every respect except the name. The name 'dial plan' was chosen instead of, say, 'dialing policy' in order to provide backward compatibility with Office Communications Server and with Exchange.

For example, to look at all the voice policies available for your use, run this command:

Note

That returns a list of all the voice policies available to you. Keep in mind, however, that not all policies can be assigned to all users. This is due to various restrictions involving licensing and geographic location. (The so-called 'usage location.') If you want to know the external access policies and the conferencing policies that can be assigned to a particular user, use commands similar to these:

The ApplicableTo parameter limits the returned data to policies that can be assigned to the specified user (for example, Alex Darrow). Depending on licensing and usage location restrictions, that might represent a subset of all the available policies.

In some cases, properties of policies are not used with Microsoft 365, while others can only be managed by Microsoft support personnel.

With Skype for Business Online, users must be managed by a policy of some kind. If a valid policy-related property is blank, that means that the user in question is being managed by a global policy, which is a policy that is automatically applied to a user unless he or she is specifically assigned a per-user policy. Because we don't see a client policy listed for a user account, it is managed by the global policy. You can determine the global client policy with this command:

See also

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Skype 365 Office

The Reports dashboard shows you the activity overview across the Microsoft 365 or Office 365 products in your organization. It enables you to drill in to individual product-level reports to give you more granular insight about the activities within each product. For example, you can use the Skype for Business activity report to see how much your users are using peer-to-peer or organized conferencing sessions, or how much they're participating in conferencing sessions.

Check out the Reports overview to learn more.

This report, along with the other Skype for Business reports, gives you details on activity across your organization. These details are very helpful when you are investigating, planning, and making other business decisions for your organization.

Note

You can see all of the Skype for Business reports when you log on as an administrator in the Microsoft 365 admin center.

How to get to the Skype for Business activity report

  1. Go to the admin center > Reports > Usage.

  2. On the Usage page, choose Skype for Business > Activity on the Select a report list on the left, or click the Skype for Business activity widget.

Interpret the Skype for Business activity report

You can get a view into your user's Skype for Business activity by looking at the Activity and Users charts.


The Skype for Business Activity email activity report can be viewed for trends over the last 7 days, 30 days, 90 days, or 180 days. However, if you click into a particular day in the report, the table (see number 7) will show data for up to 28 days from the current date (not the date the report was generated).

Note

Skype Microsoft 365

If you click into the details of a specific day, the table will only show data for the 30 days up to the date when the report was generated.


Each report has a date for when this report was generated. The reports usually reflect a 24- to 48-hour latency from time of activity.


Use the interactive chart data on the Activity chart to understand usage trends and to see the number of conference activities that are being held in your organization. It will show you the total number and types of Peer-to-peer sessions, Organized and Participated in conference sessions across your organization.


Use the interactive chart data on the Users chart to understand usage trends and to see the number of unique users that are participating in conference activities that are being held in your organization. It will show you the total number of users along with the types of Peer-to-peer sessions, Organized, and Participated in conference sessions.

Skype


You can filter the series you see on the chart by clicking on an item in the legend. For example, on the Activity chart, click or tap Peer-to-peer sessions, Organized, or Participated to see only the info related to each one. Changing this selection doesn't change the info in the grid table.


Each chart has an 'X' (horizontal) and 'Y' (vertical) axis.

Skype 365 Online

  • On the Activity chart, the Y axis is the total number of peer-to-peer, organized, and participated in conference sessions that are held.
  • On the Users activity chart, the Y axis is the number of unique users attending in each type of peer-to-peer, organized, and participated in conference.

The X axis on both charts is the selected date range for this specific report.


The table shows you a breakdown of all the conferencing activities per user. This shows all users who have Skype for Business assigned to them and their conferencing activities. You can add additional columns to the table.

  • Username is the name of the user.

  • Deleted indicates that the user's license was removed.

    Note

    Activity for a deleted user will still display in a report as long as he or she was licensed at some time during the selected time period. The Deleted column helps you to note that the user may no longer be active, but contributed to the data in the report.

  • Deleted date is the date on which the user's license was removed.

  • Last activity date (UTC) is the latest time the user engaged in a peer to peer session, or organized a conference or participated in a conference.

  • Peer-to-peer shows the total number of peer-to-peer conference sessions that the user used.

  • Organized conferences shows the total number of conferences that were organized by that user.

  • Participated-in conferences shows the total number of conferences that this user participated in.

  • Product assigned is the Microsoft 365 or Office 365 products that are assigned to this user.

If your organization's policies prevent you from viewing reports where user information is identifiable, you can change the privacy setting for all these reports. Check out the Hide user details in the reports section in the Activity Reports in the admin center.


Click or tap the Columns icon in any of the columns to add or remove columns from the report.

Skype


You can also export the report data into an Excel .csv file, by clicking or tapping Export.
This exports data of all users and enables you to do simple sorting and filtering for further analysis. If you have fewer than 2000 users, you can sort and filter within the table in the report itself. If you have more than 2000 users, in order to filter and sort, you will need to export the data.

Want to see other Skype for Business reports?

  • Skype for Business device usage report You can to see the devices, including Windows-based operating systems and mobile devices, that have the Skype for Business app installed and are using it for IM and meetings.

  • Skype for Business conference organizer activity report You can see how much your users are organizing conferences that use IM, audio/video, application sharing, Web, dial-in/out - 3rd party, and dial-in/out - Microsoft.

  • Skype for Business peer-to-peer activity report You can see how much your users are using IM, audio/video, application sharing, and transferring files.

  • Skype for Business users blocked report You can see the users in your organization that have been blocked from making PSTN calls.

  • Skype for Business PSTN usage report You can see the number of minutes spent in inbound/outbound calls and cost for these calls.

  • Skype for Business PSTN minute pools report you can see the number of minutes consumed during the current month within your organization.

  • Skype for Business session details report You can see details about individual user's call experiences.

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